At Next4K, we strive to provide high-quality IPTV services with a seamless streaming experience. However, we understand that technical issues may occasionally arise. Our refund policy ensures that our customers receive a fair resolution if they encounter service-related problems.

1. Eligibility for a Refund

We offer refunds under the following conditions:

• The IPTV service is not working due to technical issues on our end (e.g., no channels loading, persistent buffering, or failure to connect).
• You have contacted our support team, and we were unable to resolve the issue.

2. Refund Conditions

• Refunds are only issued if the service is completely non-functional and we are unable to provide a fix.
• If you experience occasional buffering or lag due to your internet connection or device performance, this does not qualify for a refund.
• Refunds will not be granted if the issue is caused by an incorrect setup or device compatibility issues. Our support team is available to assist with setup.

3. Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team via WhatsApp (+44 7522 075140) or email: Contact@next4k.com
2. Provide details of the issue, including any error messages and troubleshooting steps you’ve tried.
3. Allow us some time to investigate and resolve the issue. If we’re unable to fix it, we will process a refund.

4. Payment & Refund Method

• Refunds will be issued through PayPal, the same payment method used for your purchase.
• Depending on PayPal’s processing time, refunds may take 3-5 business days to reflect in your account.

5. Non-Refundable Cases

• If the service is working but you change your mind after purchase.
• If the issue is caused by a weak internet connection on your end.

We value our customers and are committed to providing a reliable service. If you experience any issues, please reach out—we’re here to help!

For support, contact us on WhatsApp (+44 7522 075140) for a faster response.

Thank you for choosing Next4K!